auto dealer

Auto dealerships that prioritize customer feedback are the ones that come out on top. Why? Because customers are the heart of your business, and their opinions provide valuable insights into how you can improve your operations and provide a better customer experience. Also, bad experiences equal bad CSI scores. And no one wants that.  So, let’s discover how to gather,...

The automotive industry is entering a new era where the power of video and digital technology is redefining the car sales process.   Over 75% of auto shoppers say that online video has influenced their shopping habits or purchases, and 92% of car shoppers research online before they buy. So, it’s more important than ever for auto dealerships to adapt and...

Ask most car buyers about the car-buying process, and one of the first things mentioned is that they’re tired of spending hours at a dealership trying to buy a car. How can this be improved? One of the areas we’re seeing the biggest change happens to be meeting customer demands is the online car buying experience.   Haig Partners said nearly...

Inventory lot management at your dealership can be challenging, especially when you have hundreds of cars, trucks, and SUVs to track. It can take a lot of work to keep up with the moving pieces and ensure everything runs smoothly. But with the right lot management system, you can stay on top of everything and improve your dealership’s efficiency and...

When it comes to selling cars, one of the most important factors that helps close a sale is building a connection with potential customers.   Personalization is the key to establishing trust and making customers feel comfortable, which can lead to a successful sale. So, let’s explore different personalization approaches your dealership sales teams can use to build relationships with customers...

In the ever-competitive world of automotive sales, car dealerships are always looking for an edge. One way to stay ahead of the competition is using a customer relationship management (CRM) system. CRMs are designed to help businesses manage their interactions with current and potential customers. In this post, we’ll introduce the concept of an automotive CRM and discuss some benefits...

Whether you own a car dealership or simply own a car, you’re probably familiar with the semiconductor chip shortage that has been plaguing the automotive industry for the last couple of years. The chip shortage has had detrimental effects on the production of new cars in the US and experts don’t expect a full pre-pandemic recovery until 2023.  The federal...

From inventory shortages to low showroom foot traffic to the rapid digitalization of car sales, these are unpredictable times for auto dealerships.   Dealers need powerful connected car technologies to provide a constant connection with their drivers, supported by cutting-edge lot protection products and services to maintain and grow revenue. Going beyond inventory lot management, stolen vehicle recovery, maintenance alerts and...

Electric car market growth has been on the rise over the course of the last decade. Recent reports anticipate that the sale of electric vehicles (EVs) will dramatically accelerate in 2022, increasing about 75%. Some are even referring to this sudden rise as the EV Boom.  Consumers need dealers now more than ever. Recent reports found that nearly half of...

These are interesting times for auto dealers. With the vehicle chip shortage still taking its toll on new car inventory around the world, the market for used cars has exploded. Used car dealerships have been enjoying the consistent business and many new car dealerships have started showing pre-owned vehicles in an attempt to keep lots full and customers coming through...