The Customer Satisfaction Index (CSI score) was initially implemented across services and operations as a method of measuring to what extent businesses were meeting customer needs. A car dealership or other business would close a deal and then issue a survey of calculated questions to assess customer satisfaction with the sales process, including customer service, knowledgeability, and closure. What began …
According to the U.S. Census Bureau and various studies, one out of every ten veterans were seriously injured at some point while serving in the military, and one out of three veterans who served post-9/11 live with a service-connected disability. Programs and facilities have been developed to provide treatment, diagnostics, rehabilitation, counseling, and support to manage both physical and mental …
The Pacific Northwest and Western Canada experienced record-breaking heat waves in June, and they’re only going to continue as August approaches. Oregon reached an all-time high of 116 degrees Fahrenheit. Seattle also reported an all-time high of 108 degrees. This record breaking heat is especially problematic for car dealerships who invest in lots with over 1200 vehicles, all of which …
In the United States, a vehicle is stolen every 43.8 seconds. While the majority of cars are recovered due to the efforts of local law enforcement, individuals still face the emotional and psychological effects of experiencing theft. We’ve provided a list of the worst cities for car theft according to county and city as well as some safety tips to …
In Fall 2020, California Governor Gavin Newsom signed an executive order phasing out gasoline-powered vehicles in support of the state’s mission towards reducing harmful greenhouse gases caused by transportation. As part of the order, new car dealerships will be required to exclusively sell zero-emission vehicles by the year 2035. As a result, the state’s electric vehicle market is expected to …
Car theft remains a huge problem for auto dealerships across the United States. In 2020, 873,080 vehicle thefts were reported to authorities, an almost 10 percent increase from the year before. Thieves regularly exploit vulnerabilities in keyless entry systems using sophisticated technology and can drive automobiles away in a matter of minutes. However, the emergence of the Internet of Things …
Car dealerships across the country face a myriad of challenges. From lot maintenance to inventory management, there are a ton of tasks that owners and managers are responsible for on a daily basis. Investing in proper technology to streamline processes is the most effective and efficient way to tackle car dealership challenges while remaining focused on growth and profitability. In …
According to the U.S. Department of Transportation, the highest number of fatal accidents occur from July to September. This can be attributed to a number of factors including distracted driving, driving under the influence, and even neglected car maintenance. Summer road trips, off-roading, and extreme weather conditions can wear and tear your vehicle. Before packing up for the beach or …
The global pandemic shifted the way the average American engaged in transportation. Employees were unable to commute to work by public transportation, and the closure of offices reduced commuting. Cars sat in driveways or were sold to pay rent, and incentives to purchase new vehicles disappeared. New car sales plummeted as mass layoffs ensued and disposable income depleted – leaving …
Keeping a car running in pristine condition requires periodic repairs and the occasional scheduled maintenance appointment. More often than not, your vehicle will notify you of any service that it needs to continue performing optimally. Its dashboard contains dozens of lights. When illuminated, each will alert you of an internal mechanism that may need professional attention. While not all these …
