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dealership

Featured image for “How to Boost Your Dealership’s CSI Score”

How to Boost Your Dealership’s CSI Score

July 27, 2021
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The Customer Satisfaction Index (CSI score) was initially implemented across services and operations as a method of measuring to what extent businesses were meeting customer needs. A car dealership or other business would close a deal and then issue a survey of calculated questions to assess customer satisfaction with the sales process, including customer service, knowledgeability, and closure.  What began...
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Featured image for “A Car Service Maintenance App Is Key to Protecting Your Lot During Extreme Summer Heat”

A Car Service Maintenance App Is Key to Protecting Your Lot During Extreme Summer Heat

July 13, 2021
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The Pacific Northwest and Western Canada experienced record-breaking heat waves in June, and they’re only going to continue as August approaches. Oregon reached an all-time high of 116 degrees Fahrenheit. Seattle also reported an all-time high of 108 degrees. This record breaking heat is especially problematic for car dealerships who invest in lots with over 1200 vehicles, all of which...
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Featured image for “California Electric Vehicle Market: How Dealers Can Prepare for the 2035 Executive Order”

California Electric Vehicle Market: How Dealers Can Prepare for the 2035 Executive Order

June 22, 2021
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In Fall 2020, California Governor Gavin Newsom signed an executive order phasing out gasoline-powered vehicles in support of the state’s mission towards reducing harmful greenhouse gases caused by transportation. As part of the order, new car dealerships will be required to exclusively sell zero-emission vehicles by the year 2035. As a result, the state’s electric vehicle market is expected to...
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Featured image for “How Connected Vehicle Technology Is Recouping COVID-19 Dealership Losses”

How Connected Vehicle Technology Is Recouping COVID-19 Dealership Losses

May 25, 2021
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The global pandemic shifted the way the average American engaged in transportation. Employees were unable to commute to work by public transportation, and the closure of offices reduced commuting. Cars sat in driveways or were sold to pay rent, and incentives to purchase new vehicles disappeared. New car sales plummeted as mass layoffs ensued and disposable income depleted – leaving...
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