Blog

Major changes are transforming the industry. Technological innovation, shifting consumer preferences, and other socioeconomic factors are rapidly transforming the way dealers approach customer service in the automotive industry.   Changes can be felt throughout every sector—from manufacturing and assembly to sales and service. Customers are demanding connected, intelligent cars to fit their different mobility needs. Perhaps unsurprisingly, customer experiences in the...

Crime doesn’t take days off—especially during the holidays. Unfortunately, major holidays usually show an uptick in vehicle theft nationwide.  While everyone is off celebrating with friends and family, pleasantly distracted by food, drinks, and the holiday season, a car thief finds the perfect opportunity to swipe a vehicle.  And the worst holiday for car theft is right around the corner....

If it’s your first time experiencing theft, you may not know where to start or what to do when your car is stolen. With the National Insurance Crime Bureau (NICB) releasing reports of increasing vehicle theft reversing a two-year decline, you’re probably not the only one.  So, where do you begin when you find yourself staring at an empty parking...

It’s the holiday season. Every dealership large and small is running promotions and ushering gigantic Christmas presents off the lot with big red ribbons. Customers are full of cheer and business is better than ever.  When the new year rolls around the corner and sales teams begin popping champagne to celebrate the end of yet another chaotic sales season, February...

Cold weather car maintenance tips often get passed on like a game of telephone. Your father teaches you to pull your wiper blades up and away from your car during freezing temperatures, or your friend tells you that turning off your heater can save gas mileage. Over time, some of these misconceptions become widely accepted as the truth.  Though taking...

Dealerships are ramping up production, increasing vehicle sales, investing in electric vehicle production sites, and gearing up for the next phase of the auto industry. However, while dealerships are peeling out of the economic decline and heading down a new path of growth, they may not be in the clear just yet. Industry trends both new and old are reshaping...

Data from the last year has been released by the National Crime Insurance Bureau (NCIB) and organized by Statista to provide U.S. residents with new insight into car theft statistics by state.  From what October’s data concludes, car owners nationally experienced volatile spikes in car theft reportings, making vehicle theft the single most common form of property crime. State-wide and...

As we head into the frosty weather that colder months bring, icy roads and car troubles can wreak havoc for everyone. While car maintenance is necessary year-round, it is especially important in winter months when hazards run high. Neglecting winter car care can lead to accidents, roadside breakdowns, or simply a car that refuses to start when you’re already running...

There are more than 282 million vehicles registered in the U.S., and 78 million of the cars on the road are equipped with vehicle tracking technology, a vehicle recovery system, or both.  In one of our previous blogs, we’ve discussed in detail how vehicle recovery devices work, but how are they different from vehicle recovery systems? Often used interchangeably, these...

The conversation surrounding connected vehicles in the automotive industry sparked a frenzy in the last ten years, with manufacturers competing for the next greatest technology. In the last year alone, 91 percent of vehicles sold in the U.S. were connected cars, each collecting granular car data with the potential to positively impact both drivers and dealerships at scale. With connected...