connected car

New car maintenance apps are changing the way drivers approach auto service. Today’s drivers are more empowered than ever to stay on top of their car maintenance needs, with an array of car service apps at their disposal. But with so many maintenance apps on the market, how do you know which features are most critical for maintaining a safe,...

These are interesting times for auto dealers. With the vehicle chip shortage still taking its toll on new car inventory around the world, the market for used cars has exploded. Used car dealerships have been enjoying the consistent business and many new car dealerships have started showing pre-owned vehicles in an attempt to keep lots full and customers coming through...

Whether you regularly park in areas where car theft is a concern or are just looking for an added layer of security, simple measures can protect your vehicle and provide peace of mind. As vehicle theft rates rise, two methods have emerged to give drivers an added layer of security: VIN etching and GPS technology.  In recent years, more and...

The automotive industry is recovering from recent challenges, with many multinational automobile manufacturers witnessing automotive trends and sales bouncing back to pre-pandemic levels. With a recovering and booming automotive industry, we are seeing shifts in consumer behaviors.  Today’s consumers aren’t just looking for a vehicle with a luxury interior and heated seats, they’re looking for a vehicle that meets their...

“I swear I parked it right here.”  These are every car or dealership owner’s last words before they realize they may have become a victim of auto theft. Unfortunately, this misfortune is all too common, with vehicles reported stolen every 43.8 seconds in the U.S.  Despite preventative measures, theft is still an unfortunate reality of every-day life, a reality that...

Gone are the day’s when drivers settled for cars that got them from point A to point B. Today’s drivers want connected vehicles with features just as sophisticated as their smartphones.  They want to navigate through their Spotify playlists just as easily as they navigate the road. They want hands-free driving while they drink their coffee on their way to...

Today’s car thieves aren’t picking locks or breaking windows, they’ve become tech savvy just like the vehicles they steal.  When drivers traded their old-school keys for keyless entry fobs, many thought they were investing in a car invincible to theft. Much like the case with any new and emerging technology, they were wrong. This left vehicle owners wondering how to...

Many drivers are “rolling a dice” on their way to work as the average vehicle has three parts functioning below standards. While assessing vehicle health can often be a guessing game, vehicle maintenance software is transforming the way we approach car maintenance.  Humidity, temperature, ratio of night to day driving, tow weight, road quality, and any number of driving conditions...

Though vehicle theft has been on the decline since 2017, 2020 experienced a sudden jolt. According to the National Insurance Crime Bureau (NICB), an estimated 873,080 vehicles were reported stolen in 2020. This is an unanticipated increase from the 721,885 vehicles counted in 2019. While this is most likely attributable to the economic turbulence experienced by many in 2020, it...

The Customer Satisfaction Index (CSI score) was initially implemented across services and operations as a method of measuring to what extent businesses were meeting customer needs. A car dealership or other business would close a deal and then issue a survey of calculated questions to assess customer satisfaction with the sales process, including customer service, knowledgeability, and closure.  What began...